Managed Services
Powered by Our Center of Expertise
Operated by satellite experts, as well as RAN and IP engineers, the MSO delivers proactive monitoring services and high-impact solutions.
The resilience of our managed services model enabled a flagship customer in Africa to expand its contracted capacity by nearly 380% – from 2.1 Gbps to 8 Gbps – over three years.
Performance Intelligence
Network Operations Center (NOC)
Through our dedicated Network Operations Center (NOC), we offer real-time satellite network visibility, KPI reporting, and rapid incident response. We utilize and leverage proprietary automation tools to perform event correlation, KPI overlay, trend analysis, and predictive issue detection. Our integrated support platform streamlines incident management using a centralized ticketing and dispatch management system to ensure fast, consistent resolution and a superior customer experience.
Network Operations Center (NOC)
Through our dedicated Network Operations Center (NOC), we offer real-time satellite network visibility, KPI reporting, and rapid incident response. We utilize and leverage proprietary automation tools to perform event correlation, KPI overlay, trend analysis, and predictive issue detection. Our integrated support platform streamlines incident management using a centralized ticketing and dispatch management system to ensure fast, consistent resolution and a superior customer experience.
Center Of Expertise
The Center of Expertise (CoE) serves as the technical and operational backbone of the Managed Services organization, bringing together multidisciplinary experts in satellite transmission, RAN, IP, and software engineering to ensure seamless service delivery, performance optimization, and continuous innovation. Operating as the last escalation point for complex incidents and network analyses, the CoE leads root-cause investigations, drives KPI optimization, and integrates new technologies into the managed service ecosystem. By leveraging a full range of resources, the CoE provides preventive and corrective solutions to meet customer needs.
Center Of Expertise
The Center of Expertise (CoE) serves as the technical and operational backbone of the Managed Services organization, bringing together multidisciplinary experts in satellite transmission, RAN, IP, and software engineering to ensure seamless service delivery, performance optimization, and continuous innovation. Operating as the last escalation point for complex incidents and network analyses, the CoE leads root-cause investigations, drives KPI optimization, and integrates new technologies into the managed service ecosystem. By leveraging a full range of resources, the CoE provides preventive and corrective solutions to meet customer needs.
Integrated Support System
Our platform includes a comprehensive ticketing system that logs, manages, and tracks incidents, changes, activities, tasks, and resolutions, providing clear, actionable insights for executives and advanced tools for technical teams.
Integrated Support System
Our platform includes a comprehensive ticketing system that logs, manages, and tracks incidents, changes, activities, tasks, and resolutions, providing clear, actionable insights for executives and advanced tools for technical teams.
Service Continuity & Quality Assurance
We offer an operational framework to reduce customer churn, safeguard critical revenue streams, and ensure predictable service quality.
Service Continuity & Quality Assurance
We offer an operational framework to reduce customer churn, safeguard critical revenue streams, and ensure predictable service quality.
