Managed Services
BCom’s Managed Services Operations (MSO) offers an established, world-class operational structure anchored by our Center of Expertise. Operated by satellite experts, as well as RAN and IP engineers, the MSO delivers proactive monitoring services and high-impact solutions. The model integrates a centralized service desk, supported by a global network of offices and in-country partnerships, with expert teams deployed on-site or remotely to proactively monitor installations and resolve incidents across our international footprint.
Since inception, our Managed Services division has grown from a single member to an expansive team that oversees more than 30 networks globally. The resilience of our managed services model enabled a flagship customer in Africa to expand its contracted capacity by nearly 380% – from 2.1 Gbps to 8 Gbps – over three years.
24/7 Proactive Network Operations and Intelligence
Our Managed Services framework brings together strong centralized management and intelligent automation to deliver a complete 360-degree view. Through proactive management and the use of advanced predictive analytics, we offer continuous and efficient monitoring of every component of the network ecosystem, including RF chains, modems, tracking systems, third-party equipment (RAN KPIs, Wi-Fi metrics, etc.), spectrum analyzers, and on-site weather stations.
Performance Intelligence:
Network Operations Center (NOC):
Through our dedicated Network Operations Center (NOC), we offer real-time satellite network visibility, KPI reporting, and rapid incident response. We utilize and leverage proprietary automation tools to perform event correlation, KPI overlay, trend analysis, and predictive issue detection. Our integrated support platform streamlines incident management using a centralized ticketing and dispatch management system to ensure fast, consistent resolution and a superior customer experience.
Center of expertise:
The Center of Expertise (CoE) serves as the technical and operational backbone of the Managed Services organization, bringing together multidisciplinary experts in satellite transmission, RAN, IP, and software engineering to ensure seamless service delivery, performance optimization, and continuous innovation. Operating as the last escalation point for complex incidents and network analyses, the CoE leads root-cause investigations, drives KPI optimization, and integrates new technologies into the managed service ecosystem. By leveraging a full range of resources, the CoE provides preventive and corrective solutions to meet customer needs.
Integrated Support System:
Our platform includes a comprehensive ticketing system that logs, manages, and tracks incidents, changes, activities, tasks, and resolutions, providing clear, actionable insights for executives and advanced tools for technical teams.
Service Continuity & Quality Assurance:
We offer an operational framework to reduce customer churn, safeguard critical revenue streams, and ensure predictable service quality.
