Services

Field Services

Coverage

Operating in over 120 countries, our team excels in delivering a wide range of services in the most challenging environments. We reach nearly any location, including high-risk areas, and develop security plans as needed, including evacuation and military escort. Our successful track record includes installations in deserts, jungles, and extreme cold regions.

Audit & Upgrade

BCom offers comprehensive auditing services to ensure the optimal performance, reliability, and scalability of satellite communication infrastructure. Our team of experts conducts detailed assessments tailored to the specific needs of our clients, providing actionable insights for upgrades, maintenance, and network optimization.
• Earth Station Antenna Audits – We evaluate Earth station antennas to determine their readiness for upgrades or maintenance, ensuring they meet the latest operational and technical requirements.
• Teleport Infrastructure Audits – For teleports housing multiple antennas, we conduct in-depth audits to assess expansion possibilities, infrastructure efficiency, and potential integration into BCom’s Managed Service model.
• Radio Frequency Interference (RFI) Surveys – Our specialists identify sources of radio frequency interference, analyze their impact on network performance, and propose effective mitigation strategies to enhance service reliability.
BCom’s auditing services provide customers with the data and recommendations needed to enhance operational efficiency, extend infrastructure lifespan, and optimize satellite communication networks for future demands.

Site Survey, Implementation & RMA Support

We provide comprehensive installation services, from small VSAT systems to complex, larger antenna systems with advanced tracking and redundancy capabilities. Our expertise includes large-scale network deployments and migrations, with experience installing thousands of sites and managing large-scale migration over a country or a continent.

We also specialize in teleport and hub installation and commissioning, as well as site preparation and civil work. With in-country resources such as skilled technicians, field engineers, and project managers, we ensure seamless implementation and ongoing support for your projects.

Project management

As a key element of any project to ensure budget and timelines are respected, a dedicated team of experienced project managers are leading all BCOM major projects.
To increase team capabilities and provide our customers with full visibility on the progress, deliverables and spending. We have developed an in-house tool to manage resources, handle the taskings, generate reports and most importantly prove a comprehensive dashboard.

Our Missions Across the Globe

Managed services for Mobile Network Operators

In the last decade, MNOs have seen their internal VSAT resources and capabilities diminish and, in some cases, totally disappear. VSAT technology, while it is a crucial and necessary medium, it has become a paint point for the operators. Operators are perceiving the satellite as a “black box”, often blamed for service interruptions and performance issues.

In response, we have reimagined our approach by offering a comprehensive managed service solution that goes beyond infrastructure leasing. Our end-to-end performance package delivers transparency, reliability, and proactive support, transforming VSAT from a challenge into a dependable asset that can flawlessly support them in their growth.

Our managed service not only provides deep insights into the inner workings of VSAT technology but also proactively addresses potential issues before they arise. Combined with our expertise in RAN (Radio Access Network), network providers can rely on fully optimized VSAT infrastructure tailored to their specific needs, ensuring seamless operations and peace of mind.

By choosing our managed service solution, clients unlock new levels of efficiency and stability, leaving behind the era of VSAT as a problematic black box. We empower our clients to achieve their connectivity goals with confidence. Today, over 20 major mobile network operators benefit from our service, seeing significant improvements in network KPIs and enhanced customer experience.

Asset Management

This service with a dedicated tool allows us to have full visibility on the assets deployed on the network. From brand name, model, serial, location, maintenance history, nearest spare location, performance reports, MTBF and a dozen other parameters.

Having this level of visibility helps to manage the network and keep efficiency at the highest level

Network Monitoring (Uplink, Downlink)

Our 24/7 NOC proactively monitors and supports customer networks, ensuring uninterrupted service. With multiple locations worldwide, we offer support in English, French, Arabic, Spanish, and Portuguese. Our in-house developed tools allow us to monitor, dispatch, and update customers efficiently, meeting and exceeding contractual Service Level Agreements (SLA).

Radio Access Network (RAN)

BCom’s RAN Unit was established to lead the integration of Radio Access Networks with satellite (VSAT) backhaul, addressing the unique challenges of hybrid terrestrial-satellite environments. We specialize in advanced RAN troubleshooting, optimization, and end-to-end integration of 2G, 3G, 4G, and 5G technologies over satellite links. Our engineers work closely with operators to fine-tune RAN parameters, resolve interoperability issues, and enhance KPIs impacted by satellite latency and transport constraints. By combining deep RAN and VSAT expertise, we ensure robust, high-performance networks capable of delivering seamless connectivity in remote and mission-critical deployments.

In-Country Support

We have established a network of field services partners across the globe allowing fast intervention, cost optimization and most importantly tight Service Level Agreement (SLA).
The scope of this team ranges from supporting our customers with day-to-day operations, performing preventive/routine maintenances, and corrective interventions linked to a contractual Service Level Agreement (SLA).
To expand our local teams’ capabilities, experts, regionally based, provide additional support and intervene remotely when needed.

Engineering Services

We source and manage all VSAT components, including antennas, BUCs, LNBs, modems, and integration kits.

We collaborate with top manufacturers to provide high-quality equipment delivering optimal performance with the fastest lead times.

Our inventory strategy focuses on stocking high-demand items to prevent shortages, rapid replenishment to meet urgent requirements, and flexible supply options tailored to customer needs.

Procurement and Logistic

Whether shipping directly to end users or through our Geneva warehouse, we handle full freight solutions, complemented by comprehensive in-country logistics services, including customs clearance, Importer of Record (IoR) management for door-to-door support, and Pre-Shipment Inspection (PSI).
Our team conducts a full compliance check and export control review before every shipment to ensure all regulations are met. This process helps mitigate risks and guarantees smooth deliveries.

Integration

To ensure seamless on-site installations, our team pre-integrates system components in our warehouse, reducing complexity and delays. We handle:
– Pre-terminating cables with the correct connectors and testing them for reliability.
– Using high-performance machinery to cut cables and prepare consolidated integration kits.
– Conducting rigorous quality control checks and tests before shipping.
– Power cycle equipment
– Modems/routers pre configurations
Managing customer stock consignments allows our Integration and Warehouse team to consolidate shipments, reduce shipping costs and ensure on-time delivery.

This approach minimizes logistics inefficiencies while improving supply chain reliability.

Solution Designs

We specialize in creating tailored, vendor-agnostic complex designs to meet your specific needs, from high-level (HLD) to low-level designs (LLD). Our expertise includes developing customized solutions like High Wind Satcom stations to support nationwide blackout requirements across over 2,200 sites or full Turnkey teleports.

For remote locations, we provide innovative solar power solutions

RMA Support

The following service will cover VSAT equipment repair and return management, with diagnosis by Bcom team in Geneva based on Manufacturer recommendation to detect faulty items and avoid initiating an RMA with the Vendor when it is no need.

As a matter of fact, the statistics based on a customer network of 700 VSAT stations all over Africa show that 55% of the equipment sent for repair were not justified.

Bcom offers the following services:

Coordination End to End with different suppliers for the Repair and Return of faulty modules along with the Customer/End Customer.
Optimize repair cost; By testing, at our facility in Geneva, and repairing and/or configuring in-house, when this is possible, equipment that are Out of
Warranty or without ESA (Equipment Support Agreement).
Online access and tracking of all the steps described above will give full up to date visibility for Intelsat or End Customer on opened cases.